Refund Policy
At DigitalBoost Hub, we strive to deliver top-notch AI automation solutions tailored to your needs. This Refund Policy outlines the circumstances and process for requesting refunds for our consulting and implementation services.
1. Eligibility for Refund
Service Guarantees
Refunds are considered if:
- The deliverables fail to meet the agreed-upon scope or quality standards.
- We are unable to fulfill the key objectives defined in the project proposal.
2. Refund Request Timeframe
All refund requests must be submitted in writing within 14 days of final deliverable acceptance.
3. Partial vs. Full Refunds
- Full Refunds: Applicable when minimal work has been performed beyond initial scoping.
- Partial Refunds: May be issued proportionally based on completed project milestones.
4. Request Process
- Contact our support team at [email protected].
- Provide details of the deliverables and reasons for dissatisfaction.
- Include relevant documentation (project agreements, milestone reports).
5. Review & Approval
Our team will review your request within 5 business days and notify you of the decision.
6. Refund Method
Approved refunds are processed via the original payment method within 10 business days of approval.
7. Exclusions
- Customized deliverables accepted and signed off by the client.
- Services rendered beyond the defined scope without prior agreement.
8. Changes to Policy
We may update this policy periodically. Any changes will be posted here with a revised “Last Updated” date.
9. Effective Date
This policy is effective as of April 25, 2025.
10. Contact Information
For questions about this policy or to initiate a refund, please reach out to us at [email protected].